31
Jul
2011
After a very satisfying experience in Club Med Sahoro in 2009, I went back for more in Club Med Phuket this summer. The resort itself is at a good location, ambiance is decent, evening events were well organized, and food surprised me on the upside as I didn’t have too much expectation.Jul
2011
What disappointed me was service. The GO at Club Med Phuket were less than enthusiastic. The reception had a serious attitude. To give an example, when I was checking out, I asked 3 times where I should be placing my luggage for the airport transfer. The reception lady (UM was her name) just vaguely pointed in the entrance direction and mumbled “there” (with a couldn’t care less attitude). Being Club Med, I wasn’t exactly expecting concierge to take care of my luggage. But I was at least hoping that someone could direct me to the exact spot where I should leave my luggage. I ended up misplacing it at the spot for the earlier bus (and no, I was never told that there were different spots for different buses) and almost waived my belonging goodbye. When I went back to the reception to give them some feedback, I was faced with a very confrontational, defensive and provocative GO (Ashley).
I made an assumption and assumed all Club Med would have the same standard and never checked for any feedback online prior to booking Phuket. But Club Med Phuket was not the same passionate Club Med I experienced in Sahoro.